Returns & Exchanges
At Stateside Brands, we take pride in the quality of our food products, but due to the perishable nature of our inventory, we generally cannot accept physical returns. If your order arrives damaged or incorrect, please reach out to our support team within 14 days for a full refund or replacement.
Document the Issue
Take clear photos of the packaging and the specific product if there is visible damage, spoilage, or if you received the incorrect item.
Contact Support
Email our customer service team with your order number and the documentation within 14 days of the delivery date.
Quality Review
Our quality assurance team will review your claim to ensure it meets our freshness and safety standards for a credit or reshipment.
Resolution
Once approved, we will process a refund to your original payment method or ship out a replacement package at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing